Nordstrom

  •  4.6
  • Verified Safety

Nordstrom is a leading American department store chain offering a wide range of products, including clothing, shoes, accessories, and home goods. It operates under several banners, including Nordstrom, Nordstrom Rack, and HauteLook. Nordstrom is renowned for its high-end merchandise and superior customer service, positioning itself as a premium retailer in the competitive market.

Features of Nordstrom

  • Extensive Product Range: Nordstrom boasts an impressive selection of merchandise from various categories such as fashion, beauty, and home. Customers can find everything from high-end designer labels to affordable everyday essentials.
  • In-Store Services: The retailer offers a range of in-store services, including personal stylists, alterations, and gift wrapping. These services enhance the shopping experience, providing tailored solutions for individual needs.
  • Loyalty Program: The Nordy Club is the retailer’s loyalty program, rewarding customers with points for every purchase. Members enjoy perks like early access to sales, exclusive offers, and personalized recommendations.
  • Nordstrom Rack: This off-price division provides customers with high-quality products at discounted prices. It’s a great way for budget-conscious shoppers to access premium brands.
  • Online Shopping: Nordstrom’s website and app offer a seamless online shopping experience, featuring detailed product descriptions, customer reviews, and easy returns.

Pros and Cons of Nordstrom

Pros:

  • Quality Products: Nordstrom is known for its high standards in product quality. Customers can expect well-made items across various categories.
  • Exceptional Customer Service: The retailer’s commitment to customer satisfaction is evident through its generous return policies and attentive staff. The “no-questions-asked” return policy is particularly appreciated.
  • Varied Selection: With a broad assortment of brands and products, Nordstrom caters to a wide range of tastes and preferences, making it a one-stop shop for many customers.
  • Convenient Shopping Options: Nordstrom provides multiple shopping channels, including physical stores, online platforms, and an app, catering to different shopping preferences.

Cons:

  • Higher Prices: While Nordstrom offers high-quality products, its prices are generally higher than those of many competitors. This can be a downside for budget-conscious shoppers.
  • Limited International Presence: Although Nordstrom has expanded internationally, its presence is still limited compared to other global retailers, which can be a drawback for overseas customers.
  • Inconsistent Inventory: Some customers may find that the availability of certain products can vary between locations or online, which can be frustrating if looking for specific items.

Functions of Nordstrom

Nordstrom’s primary functions include offering a diverse range of fashion and lifestyle products, delivering top-notch customer service, and providing various shopping conveniences. The retailer excels in curating an upscale shopping environment and leveraging both physical and digital platforms to enhance the customer experience.

How to Use the Nordstrom App

The Nordstrom app is a powerful tool designed to streamline the shopping process. Here’s how to make the most of it:

  1. Download and Sign Up: Start by downloading the Nordstrom app from your device’s app store. Once installed, sign up or log in to your Nordy Club account to access personalized features and rewards.
  2. Browse and Shop: Use the app to explore the full range of products. The app’s intuitive interface allows you to filter products by category, brand, or price, and view detailed descriptions and reviews.
  3. Track Orders: Keep track of your orders and delivery status directly from the app. You can also manage returns and exchanges with ease.
  4. Personalize Your Experience: The app offers personalized recommendations based on your browsing history and past purchases. Utilize these suggestions to discover new products and deals tailored to your preferences.
  5. Access Exclusive Offers: Take advantage of app-exclusive promotions and early access to sales by staying connected through the app.

User comments

4

I love Nordstrom (the store), and they do a nice job of making the app match their reputation for A+ customer service. Some of it's not intuitive (there's no "save" or "go" button when filtering, for example; you just hit the back button and everything is magically saved) but it's mostly user friendly. My one complaint is that you can't do anything with your points via the app, like making a particular day your 10 points day -- you still have to call them for that. So annoying.

2

The navigation needs improvement. If I've done some searches and browsed product, I have to back out multiple steps before I can get to my wish list. It's a huge pain. Sometime items at the bottom of the page get cut off. Also slow to respond. Another complaint is that when selecting filters, I can only choose one at a time in a category. There's really no reason for this limitation.

4

Generally a good app. Occasionally has issues loading product pictures in a timely fashion, and certain pages (like your orders and Nordstrom card management) are handled in a kind of clunky browser wrapper rather than natively in the app. But otherwise it's perfectly functional. The filters are good, it runs smoothly, it almost always saves your browsing place if you navigate away from the app even for long periods of time. A good experience overall.

Similar Apps

Wayfair

4.3

Skroutz

3.1

Temu

4.8

JCPenney

4.4

Amazon Shopping

4.2

Fred Meyer

4.4